Shipping policy

We offer worldwide shipping! All orders are processed within 2 to 4 days (excluding holidays) after receiving your order confirmation email.

Cancellations are only accepted within 20 hours after an order is placed. If you need to cancel your order for any reason, contact us immediately at support@iconicpair.com within that window. We process orders quickly, so cancellation requests are time sensitive. If you have already received a shipping confirmation email with tracking, your order has shipped and cannot be cancelled — please refer to our Refund & Return Policy instead.

We expect orders to be delivered within 7–15 days, depending on your location. If a product takes longer than 35 days to arrive (and is not going to a military base or PO Box), it will be considered lost. In the event of a lost shipment, we will file a claim with the shipping carrier and offer you the choice of an immediate refund or a replacement.

If your order has shipped and you'd like to return it, contact support@iconicpair.com. We accept returns or exchanges up to 30 days after delivery, provided the item is unused and in its original condition — see our Refund & Return Policy for full details.

In some cases, customs and/or duty fees may be charged by your destination country. These charges are the responsibility of the recipient and are not included in your order total; we cannot predict them, as customs and taxation policies vary by country. Please contact your local customs office with questions. We do not refund shipping costs for packages rejected upon arrival due to unpaid duty fees.

Customs clearance procedures may cause delays that affect the original delivery estimate.