Privacy policy

This Privacy Policy describes how iconicpair.com (the "Site" or "we") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

This Privacy Policy applies only to information you provide to us through the Site and during your communications with us. We may update this Privacy Policy from time to time to reflect changes to our practices. Please read this Privacy Policy before using the site or submitting any personal information.

By visiting the Site, or communicating with us by email, text, or other messenger services, you accept the terms of this Privacy Policy and consent to receive communications from us electronically. Your continued use of the Site following the posting of changes to this policy indicates your acceptance of those changes. Consent to this Privacy Policy is not a condition of purchase.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device information

  • Examples collected: browser version, IP address, time zone, cookie information, pages viewed, search terms, and how you interact with the Site.
  • Purpose: to load the Site accurately, and to analyze usage to optimize our Site.
  • Source: collected automatically via cookies, log files, web beacons, tags, or pixels (e.g. Meta Pixel, Google Analytics).
  • Disclosed to: our processor Shopify, and other processors we may engage.

Order information

  • Examples collected: name, billing address, shipping address, payment information, email address, phone number.
  • Purpose: to fulfil your order, process payment, arrange shipping, provide invoices/confirmations, communicate with you, and screen for fraud risk.
  • Source: collected from you.
  • Disclosed to: our processor Shopify, PayPal, and vendors that help process your order.

Customer support information

  • Examples collected: name, contact details, and order information you provide when contacting us.
  • Purpose: to provide customer support.
  • Source: collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Service Providers

We may employ third-party companies to facilitate the Site, perform Site-related services, or assist us in analyzing how the Site is used. These third parties only access your personal information to perform tasks on our behalf and are obligated not to use it for other purposes.

Third-Party Sites and Advertising

Our Site may link to other sites whose privacy practices differ from ours; we encourage you to review their policies. We use analytics and advertising tools (such as Google Analytics and Meta) to understand Site usage and to show you relevant ads. You can opt out of:

Using Personal Information

We use your personal information to offer products for sale, process payments, ship and fulfil orders, and keep you informed about new products, services, and offers you've opted in to.

Lawful Basis (UK GDPR)

We process your personal information under the following lawful bases:

  • Your consent;
  • Performance of the contract between you and us;
  • Compliance with our legal obligations;
  • Our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

We retain your personal information for as long as needed to fulfil the purposes described in this policy, unless a longer retention period is required by law, or until you ask us to erase it.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you. Our processor Shopify uses limited automated fraud-prevention measures (e.g. temporary blocklisting of IP addresses or cards associated with repeated failed transactions) that do not have such an effect.

Your Rights

If you are a UK or EEA resident, you have the right to access the personal information we hold about you, request it be corrected, updated, ported, or erased, and to object to certain processing. To exercise these rights, contact us at support@iconicpair.com.

Your personal information may be processed and stored outside the UK/EEA (including by our processor Shopify and its sub-processors) with appropriate safeguards in place. See Shopify's privacy and data-transfer practices at https://www.shopify.com/legal/privacy.

If you are not satisfied with our response to a request or complaint, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk, or your local data protection authority if you reside elsewhere.

Cookies

A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional, performance, and analytics cookies to make your browsing experience better and to understand how the Site is used, including cookies required for cart, checkout, and login functionality, and cookies used for analytics and marketing attribution.

Most persistent cookies we use expire between 30 minutes and two years from the date they are set. You can control cookies through your browser settings, though blocking cookies may affect Site functionality.

Do Not Track

Because there is no consistent industry standard for responding to "Do Not Track" browser signals, we do not currently alter our data practices in response to them.

Our Commitment to Security

We use appropriate physical, electronic, and managerial safeguards to protect your personal information, including encrypted payment processing and restricted internal access. No method of transmission over the internet is completely secure, but we work to protect your data using industry-standard measures.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. We encourage you to review this page periodically.

Contact

For questions, requests, or complaints about our privacy practices, contact us at support@iconicpair.com or by mail at:

Iconic Pair, 20 Wenlock Road, London, United Kingdom, N1 7GU (Registered company number 16886860)