Refund policy
We want you to be completely happy with your Iconic Pair order. If for any reason you're not satisfied with your purchase, you can exchange it or return it for a refund within 30 days of the delivery date, provided the item is unused and in unworn condition.
How to return or exchange:
- Contact us — email support@iconicpair.com to request a return or refund.
- Instructions — our team will send you return instructions, including the return address.
- Packaging — pack the item(s) securely in the original or similar packaging.
- Shipping — send the item(s) back to us using a trackable, insured shipping method at your own expense. Include your order number and name on the shipping label.
- Proof — send us a photo of your shipping receipt from the courier. Once we receive and verify the item is unused and unworn, we'll process your refund or exchange promptly.
Additional details:
- Different size or style: let us know when you start your return; we'll accommodate where possible, subject to availability.
- Fees: size exchanges are free. Exchanges for a different product incur a re-delivery fee plus any price difference.
- Refund method: refunds are issued to your original payment method.
- Shipping fees: original shipping fees are non-refundable, and return shipping is paid by the customer (including international orders — we do not cover international return shipping).
- Timeline: please allow 3–5 business days for processing once we receive your return.